Privacy policy

At Nex Waves, your privacy isn’t just a checkbox — it’s a promise. We’re a small Aussie brand, and we’re here to build trust, not track your every move. This policy explains how we collect, use, and protect your information when you visit our site or make a purchase.

1. What We Collect

When you browse or shop with us, we may collect:

  • Your name, email, and address (for order processing and updates)
  • Payment info (securely processed — we never see your full card details)
  • Optional info like your phone number or preferences (only if you give it)

We also collect basic site data like which pages you visit — to improve our website experience, not to be creepy.

2. How We Use It

We only use your info to:

  • Process and deliver your order
  • Email you updates (like shipping confirmation)
  • Share discounts, early access, or launch announcements (only if you’ve opted in)
  • Improve our store by understanding what’s working (and what’s not)

We’ll never spam, sell, or pass your details on to third-party marketers. Pinky promise.

3. Emails & Marketing

If you subscribe to our email list, you’ll receive the good stuff:

  • 15% off and a free adapter
  • Early access to new drops
  • Productivity tips, desk setup ideas, and more

You can unsubscribe anytime with one click — no guilt trips.

4. Cookies (The Digital Kind)

Yes, we use cookies. Not the chewy kind — the small data files that help your browser remember what’s in your cart or which pages you liked.

You can adjust your cookie settings in your browser, or block them altogether. We respect your choice.

5. Payment & Security

All transactions are securely processed through trusted payment providers like Shopify, PayPal, and Afterpay. We never store your credit card details — ever.

Our site uses encryption and HTTPS to keep your info safe from prying eyes.

6. Your Rights

You’re always in control. You can:

  • Ask what data we have on file
  • Request to update or delete your info
  • Opt out of emails anytime
  • Reach out if something doesn’t feel right

Just email us at support@nexwaves.com.au and we’ll sort it quickly and respectfully.

7. Policy Updates

We may occasionally tweak this policy to stay aligned with best practices and legal changes. We’ll always post updates here. If anything major changes, we’ll let you know.